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CABLE & WIRELESS NEWSFLASH!

FastCounter by LinkExchange

One Nurse's experience of Cable & Wireless

In spite of repeated billing problems from cable and wireless (including their trying to take money from a mandate BEFORE THEY sent the mandate to the bank, then disconnecting her phone line when they didn't get paid on time), my wife, a nurse, who needs the telephone for her short-notice agency work, decided to use cable & wireless when she moved house. She still wanted the cable tv service you see. BIG MISTAKE

The new line was ordered a week and a half before, by me on her behalf. There was a problem, they said, as the previous occupants hadn't told cable & wireless that they'd moved. The lady would ring me back the following day after the old account had been disconnected. She didn't. When it was chased up again, the line was supposed to take about a week to get put in. Someone would ring us with an appointment. A day before the date requested, I telephoned cable and wireless to chase up the appointment. I was told it was still registered in the old name. Nothing had been done. It would take a week to disconnect and a further week to install in her name.

After some arguing and threats about putting her story on the web, an appointment was made for installation a week later. She was promised someone would contact her about looking into compensation for her lost earnings for the week she would be without a telephone.
A friend also moved house that day, in the same area, but only had 2 days notice. They were with BT and their new line was on the day they moved!

After the installation, a repeat visit was required to fix a fault - the line had gone dead for two days. Then another to put in all the requested extensions as the original engineers order hadn't included them, in spite of the fact that the installation appointment had been delayed by a further day to allow time to fit 4 extensions.

A lodger moved in and discovered that a low buzz on the line made internet access almost impossible. They first claimed it wasn't their problem. Finally a week ago they admit it was their porblem, the installation hadn't been done corrected and needed repair or redoing. By this time her phones stopped ringing for incoming calls, so she was losing work again.

After working all night, and having to work the following night, she stayed up ALL DAY waiting for fault repairs. They failed to turn up.

She tried and tried to get through to faults and customer service. When she finally got through to customer service they referred her to faults. Still no joy.

Both she and I complained again to customer service and were promised immediate telephone calls back to resolve the problems and the compensation. Cable and Wireles had lied again. Nobody called either of us back.

Now we are warning all potential customers, avoid this firm like the plague.

We are giving Cable and Wireless notice that unless a senior manager contacts me within forty-eight hours to resolve this once and for all, I intend to issue a court summons against them.

I will be issuing a witness summons requiring each individual involved to come to court to explain their companies negligence and blatant bad service.

The Managing Director of Cable and Wireless will also be ordered to appear in person as an expert witness to explain his companies failures to adhere to basic minimum standards of both telephone service and customer service.

And that cable tv service she so wanted? She';s now found out that I get more channels AND cheaper through Sky Digital's free satelite dish offer

If you have also been affected by the negligence of cable & wireless please email c&w@ascandal.com

We advise everyone to BOYCOTT CABLE & WIRELESS

CLICK HERE to enter the CRAZY GIRLS site for the hottest strippergrams in the UK

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